Terms and conditions
TERMS AND CONDITIONS OF TICKET BOOKING AND SALES AT THE PODLASIE OPERA AND PHILHARMONIC—EUROPEAN ART CENTRE IN BIAŁYSTOK
1. TICKET SALES
1.1. Tickets for the Podlasie Opera and Philharmonic—European Art Centre in Białystok are available at the box office on Odeska 1 and Podleśna 2 in Białystok.
1.2. Box office opening hours:
a) Odeska 1—High season: between 9 AM and 7 PM from Monday to Friday, and between 11.30 AM and 7 PM on weekends; low season (July and August): between 9 AM and 5 PM from Monday to Friday;
b) Podleśna 2—opens an hour before the performance;
c) on performance days that fall on national holidays, the box office opens two hours before the performance in the given venue (Podleśna 2 or Odeska 1);
d) up-to-date information about changes to box office opening hours is published on the www.oifp.eu website in the PRACTICAL INFORMATION tab.
1.3. Tickets may be paid for in cash or by card.
1.4. 30 minutes prior to the beginning of an event, the box office only sells tickets for the upcoming performance.
1.5. Apart from the box office, tickets to events taking place at the Podlasie Opera and Philharmonic are also available online. The online sales operator is Bilety24 owned by DialCom24 Sp. z o.o.
2. TICKET BOOKING AND PICK-UP
2.1. Tickets may be booked in person, by phone at (85) 306 75 04 or (85) 306 75 06, by fax at (85) 734 19 66 and by e-mail at firstname.lastname@example.org.
2.2. The booking is based on the customer’s telephone number, and the customer will receive a booking number to purchase the tickets.
2.3. Booking individual tickets by e-mail is valid for three days from the receipt of booking confirmation issued by the Podlasie Opera and Philharmonic
2.4. Individual tickets may be booked until 7 days before the event.
2.5. Booked individual tickets have to be purchased from the box office within 5 days from the booking confirmation date, based on the booking number; after the lapse of this period, the booking will be cancelled with no prior notice.
2.6. It is possible to issue a VAT invoice for tickets paid for at the box office of via a transfer to the Podlasie Opera and Philharmonic’s bank account upon a clear request of individual Clients. Invoices are issued up to 7 days after ticket purchase date, based and for the amount printed on the cash register receipt.
2.7. Group tickets (a minimum of 20 persons per 1 event taking place at one time) may only be booked if the buyer submits a written confirmation (delivered in person using the group ticket booking form or sent by fax or e-mail) within 5 days from the booking; after the lapse of this period, unconfirmed tickets may be sold to other buyers.
2.8. Group tickets that are booked and confirmed in writing have to be purchased within the deadline specified by the employee accepting the booking. After the lapse of this period, without a prior change or cancellation of the booking, the booking shall be cancelled without prior notice.
2.9. If arranged with the ticket booking department, group tickets booked by institutions may also be paid for via a bank transfer to the Podlasie Opera and Philharmonic’s bank account based on a VAT invoice issued at the box office (with a booking number and the title and date of the event in the transfer description).
3. CANCELLATIONS, RETURNS, DUPLICATE TICKETS
3.1. If the event is cancelled, the box office shall refund the ticket price within 7 days from the planned event date based on a proof of purchase.
3.2. The proof of purchase is a bill, invoice, agreement, wire transfer confirmation, card payment confirmation, bank statement, or transfer of ticket ownership.
3.3. If you decide not to attend the event, the Podlasie Opera and Philharmonic accepts returns of tickets purchased at the box office in line with the rules set out below:
a) only tickets purchased at the box office may be returned—e-tickets are non-refundable;
b) individual tickets may be returned up until 3 days before the event, except for tickets to the New Year’s Eve Show on 31st December, which may be returned until 23rd December;
b) group tickets may be returned up until 5 days before the event;
a) school group tickets may be returned up until 3 days before the event;
e) tickets may only be returned upon presentation of a proof of purchase;
d) tickets are reimbursed using the same payment form as the original purchase (cash, wire transfer, credit or debit card), and ticket refunds are made only to the card/bank account used to make the purchase.
3.4. If you lost your purchased ticket, you may receive a duplicate, provided you present the proof of original purchase and make a written statement about losing the ticket—the Podlasie Opera and Philharmonic selects a seat in the audience in the duplicate ticket issued to the buyer. The Podlasie Opera and Philharmonic is not liable for third-party use of the lost ticket.
3.5. Terms and conditions of returning a concession ticket and purchasing a regular one:
a) upon presenting the proof of purchase of a discount ticket (i.e. concession, student, school, or special ticket), a discount ticket holder who is not entitled to said discount shall return the discount ticket and purchase a regular one,
b) in the event of losing the proof of purchase of a discount ticket, the customer shall sign a ticket return statement and pay the remainder of a regular ticket price,
c) returns referred to herein may be made at the Podlasie Opera and Philharmonic box office not later than 30 minutes before the event begins.
4. TICKET TYPES AND PRICES
4.1. Tickets to the Podlasie Opera and Philharmonic’s events include the Opera’s logo with contact details, tear-away stubs and information about the event (author, title, date, weekday, time, venue) as well as ticket type (regular, concession, student, school), row, seat and price. Tickets without the tear-away stub do not authorize their holders to enter the event.
4.2. In line with the VAT Act, ticket prices include 8% VAT and are as follows:
Area I PLN 100–110
Area II PLN 85–95
Area III PLN 70–80
Area IV PLN 50–60
Area I PLN 110–120
Area II PLN 90–100
Area III PLN 75–85
Area IV PLN 55–65
Area I PLN 110–120
Area II PLN 85–95
Area III PLN 70–80
Area IV PLN 45–55
since 22.06.2018 for shows in 2019
Area I PLN 120–130
Area II PLN 95–105
Area III PLN 75–85
Area IV PLN 50–60
d) PREMIERE PERFORMANCES:
Area I PLN 200
Area II PLN 200
Area III PLN 150
Area IV PLN 100
e) MUSICAL FAIRY TALES:
Unnumbered seats PLN 22–30
f) SYMPHONIC SEASON CONCERTS:
Regular ticket PLN 30–80
Concession ticket PLN 24–65
g) MET OPERA BROADCASTS:
Regular ticket PLN 50
Concession ticket PLN 45
Regular subscription PLN 400 (PLN 40 × 10 broadcasts)
Concession subscription PLN 350 (PLN 35 × 10 broadcasts)
h) OTHER EVENTS:
Educational workshops, min. 10 participants—ticket price: PLN 10
“Mr Clef—Escape from the Opera” workshop, min. 10 participants—ticket price: PLN 7
“Little Red Riding Hood and Co.”, “Little Felt Riding Hood”, min. 15 participants—ticket price: PLN 12
Open Dress Rehearsals—rehearsals for symphonic concerts for schoolchildren—ticket price: PLN 1
Ticketed exhibitions: regular ticket PLN 9, concession ticket PLN 3
“Mysteries of the Opera”—guided tour of the Podlasie Opera and Philharmonic: organized groups—ticket price: PLN 5, guided tour + viewing terrace—ticket price: PLN 8, guided tour + exhibition—ticket price: PLN 8
4.3. VIEWING TERRACE tickets (panorama of the city from the roof of the Podlasie Opera and Philharmonic):
a) the viewing terrace is accessible via the outside staircase based on a ticket purchased at the box office,
b) tickets are sold at the Podlasie Opera and Philharmonic box office, during its opening hours, for PLN 5,
c) children under 13 may enter for free, upon presentation of a school ID and in the presence of an adult (free tickets are collected from the box office; the above does not apply to organized school groups),
d) between 12th May 2018 and 30th September 2018, the viewing terrace is open on Saturdays and Sundays, during the box office opening hours,
d) in July and August, the viewing terrace is open on Saturdays and Sundays between 11:30 AM and 9 PM (ticket purchase/collection until 8 PM), in September, the viewing terrace is open on Saturdays and Sundays between 11.30 AM and 8 PM (ticket purchase/collection until 7 PM),
e) in the event of adverse weather conditions (rain, strong wind, etc.) it will not be possible to visit the viewing terrace.
4.4. The sale of last-minute tickets begins 30 minutes before the event, provided that there are free seats left in the audience. Unnumbered last-minute tickets apply to the entire Concert Hall on Podleśna 2 and to area IV of the Main Stage of the Podlasie Opera and Philharmonic on Odeska 1 (regular last-minute ticket: PLN 30, concession last-minute ticket: PLN 25). Numbered last-minute tickets are sold for specific seats in area IV of the Main Stage auditorium of the Podlasie Opera and Philharmonic on Odeska 1, which includes the following seats: Box III, stalls left; Box IV, stalls right; Dress Circle left and right; Balcony.
4.7. Invitation tickets may only be purchased by holders of invitations issued by the Podlasie Opera and Philharmonic’s Management, subject to confirmation of attendance before the deadline provided in the invitation (after that date, unconfirmed invitations shall be released for sale). Confirmed invitations have to be paid for at the box office not later than 30 minutes before the event (unpaid invitations shall be released for sale).
5. CONCESSIONS AND AMENITIES
5.1. Concession tickets to performances may be purchased by the following persons, upon presenting a valid document:
– school and university students under 26 years of age (symphonic concerts—school ticket: PLN 10–30; student ticket: PLN 15–40 or last-minute concession tickets: PLN 10–25—last-minute ticket prices are set separately for each concert), pensioners, persons with disabilities and unemployed persons,
– holders of the “Meritorious for Polish Culture” decoration and the “Medal for Merit to Culture—Gloria Artis” medal,
– arts teachers and lecturers,
– members of Związek Zawodowy Aktorów Polskich (Trade Union of Polish Actors).
The document certifying the right to purchase a concession ticket is to be presented prior to entering the event.
5.2. Group tickets (min. 20 persons) are sold with a 10% discount, excluding premieres, symphonic season concerts, third-party concerts and musical fairy tales.
5.3. School groups and groups of persons with disabilitiess are entitled to 1 seat for the group supervisor as part of the payment made (1 supervisor per 15 persons).
5.4. Upon presenting a valid document (District Employment Office certificate), unemployed persons are entitled to purchase concession tickets or concession last-minute tickets to all events organized by the Podlasie Opera and Philharmonic (apart from third-party concerts).
5.5. Events organized by the Podlasie Opera and Philharmonic are subject to the following additional discounts from the regular price:
a) holders of the Large Family Card, upon presentation thereof: 5% discount for performances and 10% discount for symphonic season concerts. The list of Large Family Card partners and the programme details are available at www.rodzina.gov.pl,
a) Honorary Blood Donors, upon presentation of their Honorary Blood Donor card: 5% discount for performances and symphonic season concerts,
c) premiere performances and New Year’s Eve shows are not subject to discount.
Information for persons with disabilities:
5.6. Wheelchair users and persons using guide dogs or service dogs are kindly asked to notify us 3 days before the event they want to attend at (85) 306 75 06 between 8 AM and 4 PM.
5.7. Wheelchair users are entitled to purchase concession tickets to events organized by the Podlasie Opera and Philharmonic. The concession also applies to their guardians.
5.8. The Podlasie Opera and Philharmonic has four designated spaces for wheelchairs in the Main Stage auditorium on Odeska 1: stage left and right stalls, one seat each next to rows no. 1 and 2.
5.9. The Podlasie Opera and Philharmonic has six designated spaces for wheelchairs in the Amphitheatre auditorium on Odeska 1: stage left, entrance no. 5 and 7, two wheelchairs each; stage right, the so-called mezzanine above the technical room, two wheelchairs—restricted view).
5.10. Persons with disabilities using guide dogs or service dogs should hold a statutory certificate and present it upon entering the event. If the animal behaves in an aggressive way, the Podlasie Opera and Philharmonic may refuse entrance to the given event.
5.11. Prams are not allowed inside the Podlasie Opera and Philharmonic auditorium (Small Stage and Main Stage). It is possible to bring a child in a carrycot, upon prior purchase of a ticket to the seat where the carrycot will be placed.
5.12. There is no minimum age limit to attend performances aimed at junior audiences; for all other events, we recommend children to be aged five or over.
6. PERSONAL DATA PROCESSING
6.1. In order to issue an invoice, the Podlasie Opera and Philharmonic may request personal data required to issue said invoice. Such data is collected and processed in line with the personal data protection regulations in effect.
6.2. In line with our legal obligation under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the European Union of 4th May 2016, L 119/1), further “GDPR”, the Podlasie Opera and Philharmonic hereby informs that:
a) the controller of such personal data is the Podlasie Opera and Philharmonic—European Art Centre in Białystok, Odeska 1, 15-406 Białystok,
b) the Podlasie Opera and Philharmonic appointed a Data Protection Supervisor (DPS), e-mail: email@example.com,
c) personal data is processed for the purposes related to performance under, and settlement of, ticket purchase agreements, legal basis: Article 6(1) GDPR,
d) apart from Podlasie Opera and Philharmonic employees responsible for such agreements, such data may also be received by providers of IT and legal services working with the Podlasie Opera and Philharmonic, based on strictly defined rules,
e) personal data shall not be transferred to third countries or international organizations,
f) personal data shall only be processed for the period required to meet the objectives of personal data processing, i.e. the period of performance under, and settlement of, the agreement, and the limitation period of civil claims and public law liabilities resulting from the agreement concluded with the Podlasie Opera and Philharmonic,
g) data subjects may request access to their personal data and have the right to correct, remove or transfer such data as well as limit, object to and withdraw consent to the processing of such data at any time, which shall not affect the legality of data processing in line with GDPR,
h) personal data shall not be subject to automated decision-making processes by the Podlasie Opera and Philharmonic, including profiling, in the fulfilment of the aforementioned objectives,
i) failure to provide personal data shall mean that the conclusion of, or performance under, an agreement with the Podlasie Opera and Philharmonic may not be invoiced,
j) data subjects have the right to lodge a complaint with the President of the Personal Data Protection Office.