TICKETS

Where can I buy tickets?

Tickets to events organized by the Opera may be purchased either at the box office (one at Odeska 1 and the other at Podleśna 2), or online at this website via the Bilety24.pl service (but e-tickets are not refundable and cannot be returned).
Tickets to events organized by third parties are usually also available on other ticket websites.

What are the opening hours of the box office?

Odeska 1
high season:
 Monday–Friday 9 AM–7 PM
 Saturday–Sunday 11.30 AM–7 PM
low season (July–August):
 Monday–Friday 9 AM–5 PM
 Saturday–Sunday closed
Podleśna 2
 open one hour prior to given event

If an event takes place on a holiday, both at Odeska 1 and Podleśna 2, the box office in the place of the event is open two hours prior to the event.
It’s worth noting that 30 minutes prior to the beginning of an event, the box office only sells tickets for the upcoming event.
The box office hours are continuously updated at the footer of the homepage.

Can I book my tickets?

Yes. In order to book tickets, call our customer service at 85 306 75 06 (Mon–Fri 8 AM–4 PM) or our box office at 85 306 75 04 (Mon–Fri 9 AM– 7 PM, Sat–Sun 11.30 AM–7 PM). You can also write us at bilety@oifp.eu.

How much does a ticket cost?

The price depends on the event and the seat in the audience. You can look up the ticket price in the seating plan view, when you hover the cursor over your selected seat (see the next parapraph).
When buying tickets online, the Bilety24.pl service charges a commission fee of 4%.
We also organize events that are free of charge or for which we only charge a symbolic admission fee. You can follow our promotional campaigns on our website and social media pages.

Which seat to choose?

The auditorium of the Opera’s Main Stage is divided into four differently priced areas—the best seats are located in area I, while those in area IV are slightly less comfortable (some with restricted view). Depending on whether you prefer to have a broad view of the entire stage or take a closer look at the details, you should choose seats located further (e.g., last rows in the stalls or the dress circle centre) or closer to the stage.
It’s worth noting that the first three rows in the stalls are level (area III), just as like rows no. 5 and 7, which are at the same level as rows before them (i.e., row no. 5 is level with row no. 4, while row no. 7 is level with row no. 6).
Seats with restricted view are located in the dress centre left and right. Feel free to go to Our venues tab, where, in the case of the Main Stage, you can see, how the view will look from a given seat of the auditorium, you’re also welcome to contact the Opera’s ushers, who are always happy to give advice and help you choose the best available seats.

Can I exchange my ticket?

Unfortunately, tickets are not exchangeable—if you want to change your seat in the audience or choose a different event date, you have to return your ticket and purchase a new one, subject to availability.

Can I return my ticket?

Only tickets purchased at the Podlasie Opera and Philharmonic may be returned. E-tickets are not refundable!

The following terms and conditions apply:
a) individual and school group tickets may be returned no later than 3 days prior to the event;
b) group tickets may be returned no later than 5 days prior to the event;
c) tickets may only be returned upon presentation of proof of purchase (bill, invoice, agreement, wire transfer confirmation, card payment confirmation, bank statement, transfer of ticket ownership);
d) tickets are reimbursed using the same payment form as the original purchase (cash, wire transfer, credit or debit card). The Opera does not reimburse other cards and bank accounts than those used to make the original purchase.

Do I have to print my ticket?

E-tickets are e-mailed to you in PDF format. You don’t have to print them, we also accept e-tickets presented on mobile devices.

I haven’t received my e-tickets, what do I do?

Contact the e-ticket sales operator at info@bilety24.pl.

I’ve lost the ticket bought at the box office, what do I do?

As soon as you realise this (do not wait until the day of the event), please contact us personally at the box office or call us at +48 85 306 75 06 or +48 85 306 75 04. After verification and complying with the formalities you will receive a duplicate ticket.

I have mobility issues. Which seat in the audience should I choose?

The Opera building is modern and fully adapted for persons with limited mobility. There is lift access to most areas in the auditorium (apart from the centre upper circle). Accessible seats (that you can reach without any stairs) are located in rows no. 1–3 and row no. 11 in the stalls as well as in the dress circle left and right (seats 1–10 with restricted view). Before purchasing your ticket, you might want to contact our ushers or box office employees.
If you’re a wheelchair user, there are four designated spaces in the Main Stage auditorium: stage left and right stalls, one seat each next to rows no. 1 and 2. In order to ensure maximum comfort to persons on wheelchairs, we kindly ask to notify us 3 days in advance of the event at 85 306 75 (Mon–Fri 8 AM–4 PM) or when booking your ticket.
Remember that our ushering team is always ready to provide assistance before and during the event.

How can I buy group tickets?

Go to Group offer tab.

Can I buy a ticket as a gift?

Yes. Our tickets are not personalized. You can also buy a gift voucher.

 

SAVOIR-VIVRE

How do I prepare for the performance?

It’s a good idea to learn what the production is about—descriptions published on our website include the circumstances of creating the work and its historical background. If you want to find out more, buy the production programme, where you’ll find interviews and articles about the particular performance.

What language are the performances in?

That depends on the production. Operas and operettas may be sung in foreign languages, in which case we use supertitles—the Polish translation of the libretto appears on a screen above the stage. Unfortunately there are no English supertitles.

What should I wear?

There’s no dress code at the Opera. All patrons, irrespective of what they wear, are welcome. Most of our patrons choose classic elegance and dress up a little more than what they usually wear. One exception is the premiere—it’s always a big celebration at the theatre, so consider evening dress for premiere performances.

How early should I arrive at the Opera?

Think about arriving in plenty of time, so as to park your car, leave your overcoat in the cloakroom and see the exhibitions shown in the Opera building without a rush. 30 minutes is a safe time margin. You’ll know that the performance is about to begin when you hear the gongs.

What if I’m late?

Late-comers can take their seats during the first interval in the performance or concert.
Remember that if you leave the auditorium during the event, you’ll have to wait until the interval to get back to your seat. Patrons are kindly advised to take their seats already after the first gong, especially when sitting in the middle of the row.

Where can I leave my coat or jacket?

There is a cloakroom in the Opera’s Foyer, where you can leave your overcoat free of charge. You’ll get a ticket marked with a letter—take note so that you choose the right queue to pick up your garment.

How will I find my seat?

A seating plan is available on our website and in the Opera’s Foyer next to the entrance to the Main Stage auditorium. Our ushers will also help you find the way to your seat.

Where are the toilets?

The toilets are located at cloakroom level in the Opera’s Foyer, on both sides of the auditorium. Our toilets are accessible for wheelchairs.

How long does a performance last and are there any intervals?

That depends on the production. The average running time of our operas and musicals is 2.5 to 3 hours. There is usually an interval or two, lasting 20–25 minutes. All information about the running time and intervals is published on our website in the tab of the given performance. Although the running time may seem long, our artists and the emotions they convey are bound to keep you captivated and unaware of the passing of time.

Can I clap during the performance?

Yes! Our artists really appreciate it when the audience approve of their work. The best moment for applause is after an aria or at the end of an act.

Can I applaud during a philharmonic concert?

Concerts are governed by slightly different rules—you have to wait for the end of the piece before you applaud, especially if it’s a symphony, concerto, suite or sonata. How will you know that it’s over so as not to start clapping too early? Just look at the conductor.

I really like a fragment of a performance—can I record it or take photographs?

No. It is strictly forbidden to take photographs or record concerts and performances. This is not just a copyright issue—such behaviour can distract both our artists and persons in the audience next to you. You’re welcome to take photographs before and after the event as well as during the intervals.
Don’t forget to mute your phone and any other electronic devices you may have before the start of the performance or concert.

Am I allowed to eat and drink in the audience?

No. Remember that opening and consuming drinks, unpacking sweets or other snacks may disturb artists and persons in the audience.

Can I take my child to the Opera?

Kids are welcome at the Opera, but they will definitely be more interested in the adventures of Little R. R. Hood than in the amorous dilemmas troubling Carmen. Feel free to browse through our offer for junior audiences.

Are the venue, concert programme or cast subject to changes?

Yes. This may happen due to circumstances beyond our control, which is why we reserve the right to change the venue, programme and performers as well as the dates of concerts and performances. These are exceptional situations, and we do our best to inform the audience with due notice.