Where can I buy tickets?
Tickets to events organized by the Opera may be purchased at the box office on Odeska 1 between 9 AM and 7 PM from Monday to Friday, and between 11.30 AM and 7 PM on weekends as well as online via the Bilety24.pl website.
It’s worth noting that 30 minutes prior to the beginning of a concert or performance, the box office is only selling tickets for the upcoming show.
The box office on Podleśna 2 opens an hour before the given performance.
Tickets to events organized by third parties are usually also available on other ticket websites.
Can I book my tickets?
Yes. In order to book tickets, call us at 85 306 75 06 (Mon–Fri 8 AM–4 PM) or the box office at 85 306 75 04 (Mon–Fri 9 AM– 7 PM, Sat–Sun 11.30 AM–7 PM). You can also write us at email@example.com.
How much does a ticket cost?
The price depends on the event and the seat in the audience. You can look up the ticket price in the seating plan view, when you hover the cursor over your selected seat.
When buying tickets online, the Bilety24.pl website charges a commission fee of 4%.
We also organize events that are free of charge or for which we only charge a symbolic admission fee. You can follow our promotional campaigns on our website and social media pages.
Which seat to choose?
The auditorium of the Opera’s Main Stage is divided into four differently priced areas—the best seats are located in area I, while those in area IV are slightly less comfortable (some with restricted view). Depending on whether you prefer to have a broad view of the entire stage or take a closer look at the details, you should choose seats located further (e.g., last rows in the stalls or the dress circle centre) or closer to the stage. It’s worth noting that the first three rows in the stalls are level (area III), like rows no. 5 and 7, which are at the same level as rows before them (i.e., row no. 5 is level with row no. 4, while row no. 7 is level with row no. 6).
Seats with restricted view are located in the dress centre left and right. You’re also welcome to contact the Opera’s ushers, who are always happy to give advice and help you choose the best available seats. It is also a good idea to look up the seating plan.
Can I exchange my ticket?
Unfortunately, tickets are not exchangeable—if you want to change your seat in the audience or choose a different event date, you have to return your ticket and purchase a new one, subject to availability.
Can I return my ticket?
Only tickets purchased at the Podlasie Opera and Philharmonic may be returned.
The following terms and conditions apply:
a) individual and school group tickets may be returned no later than 3 days before the event;
b) group tickets may be returned no later than 5 days before the event;
c) tickets may only be returned upon presentation of proof of purchase (bill, invoice, agreement, wire transfer confirmation, card payment confirmation, bank statement, transfer of ticket ownership);
d) tickets are reimbursed using the same payment form as the original purchase (cash, wire transfer, credit or debit card). The Opera does not reimburse other cards and bank accounts than those used to make the original purchase.
E-tickets are not refundable.
Do I have to print my ticket?
E-tickets are e-mailed to you in PDF format. You don’t have to print them, we also accept e-tickets presented on mobile devices.
I haven’t received my e-tickets, what do I do?
Contact the e-ticket sales operator at firstname.lastname@example.org.
I have mobility issues. Which seat in the audience should I choose?
The Opera building is modern and fully adapted for persons with limited mobility. There is lift access to most areas in the auditorium (apart from the centre upper circle). Accessible seats (that you can reach without any stairs) are located in rows no. 1–3 and row no. 11 in the stalls as well as in the dress circle left and right (seats 1–10 with restricted view). Before purchasing your ticket, you might want to contact our ushers or box office employees.
If you’re a wheelchair user, there are four designated spaces in the Main Stage auditorium: stage left and right stalls, one seat each next to rows no. 1 and 2. In order to ensure maximum comfort to patrons on wheelchairs, we kindly ask to notify us 3 days in advance of the event at 85 306 75 (Mon–Fri 8 AM–4 PM) or when booking your ticket.
Remember that our ushering team is always ready to provide assistance before and during the event.
How can I buy group tickets?
Go to our group offer tab.
Can I buy a ticket as a gift?
Yes. Our tickets are not personalized. You can also buy a gift voucher.